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Placetel Integration in EGroupware

Placetel Integration in EGroupware

by | May 6, 2021 | Webinars

Webinar: Placetel Integration in EGroupware

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Placetel Integration in EGroupware

Webinar recording of the 6th of Mai 2021.

In this webinar, you will learn set up the Placetel integration.

  • Configuration and settings in EGroupware and Placetel
  • Provisioning of Phones
  • How to set up incoming calls
  • Setting up softphones
  • Call CRM view on incoming call
  • Exporting users and contacts from EGroupware to Placetel
  • Questions to the experts from EGroupware
  • CTI integration is available in EGroupware as of version 21.1

More Information about CTI-Integration.

If you need any help with this tools, contact us.

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Open Education Day 2021

Open Education Day 2021

by | Apr 23, 2021 | Events

Open Education Day 2021 - Pädagogische Hochschule Bern - smallPART lecture

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smallPART – the EGroupware app interactive video use in learning units

Webinar recording of the 6th of Mai 2021.

In this lectue, you will learn about the smallPAR module.

Videos are gaining in importance as a learning medium in the course of digitalisation, but the possibilities for preparing this medium in a way that is appropriate for the target group are often still challenging.

The smallPART tool is a free, simple and versatile option for annotating and interactively using videos. With a click of the mouse, videos can be provided with tasks, annotations and markings in the video image for learners to the second. User administration is done via EGroupware.

EGroupware is a powerful open-source groupware toolbox that can also be used perfectly as a home office solution. Beyond the pure groupware functionalities, EGroupware has an integrated chat application (Rocket.Chat) and enables video conferences via Jitsi or BigBlueButton. It is precisely the good integration of all modules and the adaptability that distinguishes EGroupware. EGroupware integrates easily into existing infrastructures – the smallPART module, for example, can be integrated into other learning platforms via LTI.

More Information about smallPART.

More information and other lectures of the open Education day

If you need any help with this tools, contact us.

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Telephone Integration in EGroupware (CTI Integration) using the Example of Placetel

Telephone Integration in EGroupware (CTI Integration) using the Example of Placetel

by | Apr 16, 2021 | Webinars

Webinar: Telephone Integration in EGroupware (CTI Integration) using the Example of Placetel

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Telephone Integration in EGroupware (CTI Integration) using the Example of Placetel

Webinar recording of the 15th of April 2021.

In this webinar, you will learn how you can use telefon-integration (CTI).

  • Configuration and settings in EGroupware and Placetel
  • Initiate call with one click and answer on “normal” telephone
  • Display incoming, outgoing and missed calls in the calendar
  • Call list with filter options and listening to answering machine
  • Call CRM view on incoming call
  • Display status application – see who is currently on the phone or calling
  • Use and configuration of Placetel (Daniel Selbach)
  • Questions to the experts from EGroupware and Placetel
  • CTI integration is available in EGroupware as of version 21.1

More Information about CTI-Integration.

With one click, you create a call to a colleague or client, while their usual “desk phone” rings and they simply pick up. Of course, you can also use a softphone or the Placetel app on your mobile phone, but that is simply an additional option. By default, you continue to work with the normal telephone.

If you need any help with this tools, contact us.

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Chemnitzer Linux Tage 2021 – EGroupware in the Home Office and in Educational Institutions

Chemnitzer Linux Tage 2021 – EGroupware in the Home Office and in Educational Institutions

by | Apr 12, 2021 | Events

Chemnitzer Linux Tage 2021 – EGroupware in the Home Office and in Educational Institutions

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Agenda

In this lecture video from the Chemnitzer Linux Tage 2021 on the topic of
EGroupware in home offices and educational institutions.

Our Community Manager Stefan Unverricht gives an overview of:

  • the upcoming version 21.1
  • the possibilities of use in educational institutions (with practical examples)
  • the application possibilities/support for home offices
  • and provides a lot of additional information and resources.

The prepared presentation slides including detailed explanations of the questions asked after the presentation are available in the forum.

“Basic knowledge” from lectures on EGroupware are helpful for this lecture. Two videos and linked presentation slides from the Tux Days 2020 are available for this purpose:
EGroupware (user view) and EGroupware extended (admin view).

https://help.egroupware.org/t/de-tux-tage-2020-vortrage-zu-egroupware-videos-und-vortragsfolien-verfugbar/75555

You can find more information about EGroupware here:

EGroupware 21.1: Webinarannouncement on CTI Telephone Integration

EGroupware 21.1: Webinarannouncement on CTI Telephone Integration

by | Apr 7, 2021 | News

Webinars on EGroupware 21.1

Dear EGroupware user,

we would like to invite you to our webinar on telephonie integration (CTI) using the Placetel cloud telephone system as an example. We look forward to welcoming you there next week, Thursday 15 April 2021 at 15:00.

Content of the webinar: Telephone integration in EGroupware

  • Configuration and settings in EGroupware and Placetel
  • Display of incoming, outgoing and missed calls in the calendar
  • Call list with filter options and listening to answering machine
  • Call CRM view on incoming call
  • Display status application – see who is currently on the phone
  • Use and configuration of Placetel (Daniel Selbach)
  • Questions to the experts from EGroupware and Placetel

Look forward to an exciting webinar with our experts and the exchange with other EGroupware users. Of course, you are also welcome to ask questions about Placetel in general or about the integration of other telephone systems.
Register now, there are still enough places available.

Webinar: Thursday, 15 April 2021 from 15.00 (planned 60 minutes)
Registration: EGroupware – CTI – Integration using the example of Placetel

 

Telephone integration with Placetel

In our webinar you will get a good overview of telephony integration and see in practice the benefits for you and your staff.

 

 

Computer Telephony Integration (CTI), is a key component for any customer service.

With one click, you create a call to a colleague or customer. Incoming and outgoing calls open the CRM view with all customer processes – whether ticket or task management. All calls are displayed in a call list with duration and contact link or directly in your calendar. Listen to your answering machine in EGroupware or initiate the callback with one click.

The EGroupware status bar shows directly whether a colleague is currently on the phone.

 

EGroupware Dates and Events

Also in 2021 there are some interesting events and online fairs where you can learn more about EGroupware in lectures and further optimise your online office.  If you are interested in attending, please register with the relevant organiser.

 

  • Grazer Linuxtage 2021 digital on 9 & 10 April 2021.
    The programme is not yet finalised, EGroupware will host a workshop
  • DigiTUKs: smallPART – Feedback and Collaboration with Video on 12 April 2021.
    Conducted by Prof. Christopf Thyssen and Arash Tolou (TU Kaiserslautern).
    Participation is possible via guest access: DigiTUKs – OpenOLAT and BigBlueButton
  • ZFL (Centre for Teacher Training): Simple, interactive work with videos in the classroom (smallPART) on 13 April 2021 at 14.00 .
    Conducted by Arash Tolou (TU Kaiserslautern) – Flyer for the event.
    Registration is requested: ZFL Events
  • Open Education Day 24 April 2021 – Registration deadline 15 April.
    The lectures and workshops will be held in German and also in French and English. The programme is very interesting and varied!
    10:30 am Workshop 2: smallPART – the EGroupware App.
    Topic: Interactive video use in learning units
  • Froscon 21 & 22 August: EGroupware and Collabora Online in practice
    Joint presentation on EGroupware and Collabora Online together with a Collabora Productivity team member.
    The programme is not yet fixed, implementation as an online event

We would be happy to meet many of you at the events (online).

Best regards.

The EGroupware Team

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